Shipping Policy

Thank you for shopping at Kyrin. This shipping policy applies to all orders placed on kyrin.us.

Order Processing

All orders are processed Monday–Friday, 9:00 AM – 5:00 PM Central Time. Orders placed on weekends or US public holidays will be processed on the next business day. Standard processing time is 1–3 business days before shipment. Processing time does not include transit time.

Shipping Destinations & Transit Times

  • United States: 10–15 business days after shipment
  • United Kingdom: 8–12 business days after shipment Transit times are carrier estimates and are not guaranteed. Delays may occur due to weather, carrier backlogs, customs clearance (UK) or holiday periods.

Shipping Rates

🇺🇸 United States

  • Orders over $50: FREE standard shipping
  • Orders under $50: $4.99 flat rate standard shipping

🇬🇧 United Kingdom

  • Orders over £40: FREE standard shipping
  • Orders under £40: £4.99 flat rate standard shipping

Order Tracking

Once your package ships, we will send a shipping confirmation email with your tracking number and carrier link. You can track your shipment directly on the carrier’s website.

Customs & Import Fees (UK Orders)

Customers shipping to the United Kingdom are responsible for any local import duties, VAT or customs fees charged upon arrival. These charges are not included in our shipping cost.

Undeliverable / Returned to Sender

If a package is returned to us because of an incorrect address, refused delivery, or repeated failed delivery attempts, the buyer is responsible for any additional re-shipping fees. We will contact you before resending.

Lost or Stolen Packages

Once the carrier marks the package as delivered, Kyrin is not liable for lost or stolen packages. Please check around your home, with neighbors, or contact the local carrier to locate your package. You may file a claim directly with the carrier if needed.

Damaged Items in Transit

If your item arrives damaged, email support@kyrin.us within 48 hours of delivery and include clear photos of the packaging and damaged product. We will assist you with replacement or refund.

Contact

support@kyrin.us | +1 606-713-2949