Refund policy
This Return & Refund Policy applies to all purchases from Kyrin on kyrin.us.
Return Window
You may submit a return request within 30 calendar days from the date you receive your order. All returns must be pre-approved by our support team before you send items back. Unauthorized returns may be refused.
Return Eligibility
Items must be unused, unwashed, in original condition, with all original packaging intact. Items with stains, wear, damage caused by customer use, or missing packaging will not qualify for refund. Final sale items and personalized/custom printed products are non-returnable and non-refundable unless they arrive defective, damaged, or we shipped the wrong item.
How to Start a Return
- Email support@kyrin.us with your order number, reason for return, and photos if requested
- Wait for our team to issue a Return Authorization (RA) number
- Write the RA number clearly on the outside of your return parcel
- Ship the item to the return address provided by our support team.
Return Shipping Costs
- If the return is our fault: defective, damaged, wrong item, incorrect product shipped → Kyrin covers return shipping cost.
- Customer-initiated returns (change of mind, wrong size, not as expected) → Buyer pays return shipping cost. Original shipping fees are non-refundable. We recommend a trackable shipping method. We are not responsible for returned packages lost in transit.
Refund Timeline
Once we receive, inspect and approve your returned item:
- Refunds will be issued back to your original payment method within 5–10 business days.
- Your bank or card issuer may require extra time to post the funds to your account.
- Store credit is available as an alternative option if you prefer.
Exchanges
Exchanges are available for eligible items while stock lasts. The exchange process follows the same return approval steps.
Order Cancellation
You may cancel your order before it is marked as shipped. Once shipped, your order falls under this return policy.
Contact
support@kyrin.us | +1 606-713-2949